Printer Laserjet Pro M203dw doesn't work anymore

pomon · Apr 28, 2024

David26 I don't have hp-plugin in applications manager when I search for it.

Install hplip.
Commands to use:

hp-align               hp-diagnose_plugin     hp-info                hp-pkservice           hp-query               hp-timedate            hp-wificonfig
hp-check               hp-diagnose_queues     hp-levels              hp-plugin              hp-scan                hp-toolbox             
hp-clean               hp-doctor              hp-linefeedcal         hp-pqdiag              hp-sendfax             hp-uiscan              
hp-colorcal            hp-fab                 hp-logcapture          hp-print               hp-setup               hp-uninstall           
hp-config_usb_printer  hp-faxsetup            hp-makecopies          hp-printsettings       hp-systray             hp-unload              
hp-devicesettings      hp-firmware            hp-makeuri             hp-probe               hp-testpage            hp-upgrade

David26 · Apr 28, 2024

pomon
ok
It's a printer program instead of CUPS?

in terminal:
`hp-print

HP Linux Imaging and Printing System (ver. 3.23.12)
Print Utility ver. 4.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device found that support this feature.
`

After, I find command "hp-plugin" and use it in terminal
It install the hp plugin fine, then I use "hp-setup"
I choose network printers, but:
"HPLIP cannot detect printers in your network.
This may be due to existing firewall settings blocking the required ports. When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link. https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting/TroubleshootNetwork_"

I don't understant what it means and what to do.
(I have Proton VPN in use, but no special firewall)

[deleted] · Apr 28, 2024

Install your printer first with hp-install

David26 · Apr 28, 2024

[deleted]
terminal said: order not found
Then command is "hp-setup" isn'it? I tried that, see my last post.

I tried "hp-doctor", it said:

`/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:

HP Linux Imaging and Printing System (ver. 3.23.12)
Self Diagnse Utility and Healing Utility ver. 1.0

 Checking for Deprecated items....
error: This distro (i.e unknown  4.5) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.23.12)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: HPLIP upgrade is disabled by Solus for security reasons. New versions are distributed via the Software Center

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?

Checking for Dependencies....
warning: 0-4.5 version is not supported. Using 0-0 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
 Kernel: 6.8.7-287.current #1 SMP PREEMPT_DYNAMIC 0 GNU/Linux
 Host: solushere
 Proc: 6.8.7-287.current #1 SMP PREEMPT_DYNAMIC 0 GNU/Linux
 Distribution: 0 4.5
 Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro  4.5 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.23.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.23.12
html=/usr/share/doc/hplip-3.23.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.23.12

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 04/28/24 22:03:12
version = 3.23.12
 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
-------------------------
| External Dependencies |
-------------------------
 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.53.3          OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.2.1           OK         -
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.14.10         MISSING    'DBUS may not be installed or not running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               124             OK         -
 network              network -wget                                                OPTIONAL        -               1.24.5          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.8             OK         -
------------------------
| General Dependencies |
------------------------
 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 error: libpthread    libpthread - POSIX threads library                           REQUIRED        -               b'2.39'         MISSING    'libpthread needs to be installed'
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               1.2.1           OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               1.2.1           MISSING    'sane-devel needs to be installed'
 error: libavahi-dev  libavahi-dev                                                 REQUIRED        -               -               MISSING    'libavahi-dev needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.8             MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               3.2.1           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.11.9          OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.18          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.6.2           OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.11.9          MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               10.2.0          OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             4.0.7           OK         -
--------------
| COMPILEDEP |
--------------
 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               -               MISSING    'gcc needs to be installed'
 error: make          make - GNU make utility to maintain groups of programs       REQUIRED        3.0             -               MISSING    'make needs to be installed'
---------------------
| Python Extentions |
---------------------
 cupsext              CUPS-Extension                                               REQUIRED        -               3.23.12         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.23.12         OK         -
----------------------
| Scan Configuration |
----------------------
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.23.12         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.23.12         OK         -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
-------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Type: Unknown
Device URI: cups-brf:/
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M203dw_3AC5C8/
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M203dw_3AC5C8%40NPI3AC5C8.local/
Type: Unknown
Device URI: ///dev/null

--------------
| PERMISSION |
--------------
Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/CUPS-BRF-Printer.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/CUPS-BRF-Printer.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.
 
Diagnose completed...
`

TraceyC · Apr 28, 2024

David26
Please put triple backticks before and after terminal output. I have edited your post to have them.

I maintain the hplip software for Solus. It's not necessary to use its specific commands to install printers. You can install hplip and then remove or add printers in the system settings. The only thing it's sometimes necessary to do with the hplip commands specifically is run hp-plugin, which you've already done.

From the screenshot in your original post, it looks like the printer is stopped, possibly due to an error, and that there are jobs in the queue. The text says to restart the printer after resolving the problem (whatever it thinks the problem is).

What I suggest you try now is:
1 - Remove all instances of the HP printer (I see 2 in the screenshot) and the CUPS-BRF-Printer. If you don't have a MFC-5860CN, remove that too.
2 - Re-add the printer through the normal system printer settings
3 - Make sure there are no jobs in the queue and no errors shown
4 - Try to print a test page

If you see errors again you might try restarting this service:

systemctl restart cups-browsed.service

As a side note, we are working on updating CUPS, hopefully that will help with weird errors like this.
I also found this upstream bug that looks related, just including it for information's sake

Let us know what happens.

David26 · Apr 28, 2024

TraceyC
ok thanks
I suppress all lazerjet printers and cups-brf-printer
the HP_lazerjet_M203dw_3AC5C8_ come back automatically (with no jobs in the queue and no errors ).
And I can print a document now! :-)
thanks a lot.

TraceyC · Apr 28, 2024

Glad to hear it's working again.

David26 · Apr 29, 2024

Today, sorry but after restart computer, print doesn't work, like before...
I tried again suppress all lazerjet printers, but no change with the new one.
message when I launch a print: "impossible to start printer, check configuration"

in error logs, I see:

W [29/Apr/2024:12:50:35 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_LaserJet_M203dw_3AC5C8@NPI3AC5C8.local-DeviceN..\' already exists
E [29/Apr/2024:12:50:55 +0200] HP_LaserJet_M203dw_3AC5C8_: Unable to connect to NPI3AC5C8.local:631: The encryption algorithm is not supported.
E [29/Apr/2024:12:57:32 +0200] [CGI] File \"/usr/lib/cups/backend/hpfax\" has insecure permissions (0100700/uid=1001/gid=1001).
E [29/Apr/2024:13:37:59 +0200] HP_LaserJet_M203dw_3AC5C8_: Unable to connect to NPI3AC5C8.local:631: The encryption algorithm is not supported.

TraceyC · Apr 29, 2024

Please put three backticks ````` before and after your terminal output (like the error log output).

What desktop environment is this, Budgie or one of the others?

From what you've described, it seems like CUPS auto-added the printer when it was first discovered, then tried to auto-add it again, and failed (since it was already set up).

Have you tried re-enabling the printer through the CUPS web interface (not the system settings)? That might work. It would be in printer administration.

This week, an updated version of CUPS is being tested in unstable. As mentioned, the current version is very old. If all goes well, the updated version will be synced to stable in the next sync (usually Friday). That may help with some of these printing bugs.

David26 · Apr 29, 2024

TraceyC
ok, sorry for th backticks
Your option works! thanks :-)
I suppress again the hp printers in Solus control panel (it's Budgie)
and after search and create the HP printer via Cups interface.
And it's ok now to print a pdf.

Before the update of CUPS, I'll maybe have to do this operation after each restart of the computer?

TraceyC · Apr 29, 2024

David26

It is possible that you may have to use the CUPS web UI as a workaround. You'll see if you get an error after the next restart of the computer. I can't say for sure.

AAxios · Apr 30, 2024

Maybe his printer ip changed for some reason so its trying to set up another printer with new
ip causing conflict.
Dunno just thinking.

David26 · Apr 30, 2024

Hi,
Today, printer works after restart computer.
The printer HP I created yesterday with Cups interface is still there and is working :-)

penny-farthing · May 1, 2024

TraceyC

I must precise something.

I've noticed that when I recreate the printer, in its properties, in the "Comportements" (Behaviors) section, the default error policy is "Arrêter l'imprimante" (Stop printer).

However, when an incident occurs on the printer, it puts it in a state "Pause" and the printing does not occur, it puts itself in queue (idem for the following prints) and I didn't find how to unlock it.

So I changed the error policy to "Abandonner la tâche" (Abort job) and that solved my problem of print blocking on my printer (HP Officejet 2622).

Should I have done things differently?

David26 · May 1, 2024

It's still working.
But, for information, I see that I have "lost" the possibility to print double-sided. (not available)

TraceyC · May 6, 2024

Two answer both of your latest questions:
It's fine to set the default error policy to "Abandonner la tâche". It saves you the step of having to remove / restart print jobs, and it's working well for you.

The printer not being able to print doubled sided is a problem. It means the driver currently being used for your driver does not fully support it, or something is turned off. Here are some things you can check.

HP Device Manager settings:
(If you get error 5012, ignore this, it's a bug in the software)
- Open HP Device Manager from the application menu, click on the icon for your printer
- Go to the Print Settings tab, and under that click the General tab. Do you see the Two-Sided option there?
Printer Settings:
- In Printer Settings, right click the printer and go to Properties.
- On the Installable Options view, do you see Duplex Unit? If so, is it checked? If not, check it there and click OK

David26 · May 6, 2024

TraceyC
I see the upgrade of HPLIP and CUPS last Friday.
So I suppress all the HP printers I had.
I tried to insall it with HP device manager, but it don't find any printer. No printers are listed inside.
So I install it with Cups manager on http://localhost:631/
I choose the cups driver, and it's done
And now I can see in the two-sided option in options for print.
Via Cups manager, I have installer too another printer "version", with Post script driver, it seems ok too.
With Solus printer manager, it install printer too, it seems ok too.
So I have 5 versions now, with 4 who seems to be ok.
I don't know which is the better one...
I will try in use.
Thank you

ReillyBrogan · May 6, 2024

David26 Many printers are compatible with several different drivers. If a given driver works and supports the the features you need from the printer then it's good enough, no need to try to figure out which is the "best" driver.

David26 · May 6, 2024

ReillyBrogan
Yes, that's true.
HP device manager (hplip) doesn't recognize printer HP, so I can desinstall HPLIP now with no risk?

AAxios · May 6, 2024

David26 Hplip gui install printer if I remb right its a network printer
when install select network it takes you to another screen at the bottom I think its manual or something
and put in the printers ip addy hplip will find it. (mine has trouble finding it auto to but always does this way)
and install it.
I dont understand why you have so many printers listed (If I understood that right)