Hello,
since few weeks, I can't print anything with my HP printer (it's network connected).
Documents stay visible in print list, but never be printed.
I try "restart" printer in the Solus printer manager , suppress printer (and restart computer), but still no print action.

`sudo systemctl status cups-browsed
[sudo] password for galet:
● cups-browsed.service - Make remote CUPS printers available locally
Loaded: loaded (/usr/lib/systemd/system/cups-browsed.service; disabled; pr>
Drop-In: /usr/lib64/systemd/system/service.d
└─10-timeout-abort.conf
Active: active (running) since Sun 2024-04-28 10:22:53 CEST; 1h 51min ago
Main PID: 1011 (cups-browsed)
Tasks: 4 (limit: 38344)
Memory: 3.0M
CPU: 74ms
CGroup: /system.slice/cups-browsed.service
└─1011 /usr/sbin/cups-browsed

avril 28 10:22:53 solushere systemd[1]: Started cups-browsed.service - Make rem>
lines 1-13/13 (END)
`

`sudo systemctl status org.cups.cupsd.service
● org.cups.cupsd.service - CUPS Scheduler
Loaded: loaded (/usr/lib/systemd/system/org.cups.cupsd.service; disabled; preset: enabled)
Drop-In: /usr/lib64/systemd/system/service.d
└─10-timeout-abort.conf
Active: active (running) since Sun 2024-04-28 10:22:53 CEST; 1h 55min ago
TriggeredBy: ● org.cups.cupsd.socket
● org.cups.cupsd.path
Docs: man:cupsd(8)
Main PID: 883 (cupsd)
Status: "Scheduler is running..."
Tasks: 5 (limit: 38344)
Memory: 66.8M
CPU: 850ms
CGroup: /system.slice/org.cups.cupsd.service
├─ 883 /usr/sbin/cupsd -l
├─7792 /usr/lib/cups/notifier/dbus dbus://
├─7793 /usr/lib/cups/notifier/dbus dbus://
└─7794 /usr/lib/cups/notifier/dbus dbus://

avril 28 10:22:50 solushere systemd[1]: Starting org.cups.cupsd.service - CUPS Scheduler...
avril 28 10:22:53 solushere systemd[1]: Started org.cups.cupsd.service - CUPS Scheduler.
`
so I don't know what to do. Thanks for help.

    • [deleted]

    • Best Answerset by TraceyC

    TraceyC
    I see the upgrade of HPLIP and CUPS last Friday.
    So I suppress all the HP printers I had.
    I tried to insall it with HP device manager, but it don't find any printer. No printers are listed inside.
    So I install it with Cups manager on http://localhost:631/
    I choose the cups driver, and it's done
    And now I can see in the two-sided option in options for print.
    Via Cups manager, I have installer too another printer "version", with Post script driver, it seems ok too.
    With Solus printer manager, it install printer too, it seems ok too.
    So I have 5 versions now, with 4 who seems to be ok.
    I don't know which is the better one...
    I will try in use.
    Thank you

    Did you try to check the cups server itself? For that go to http://127.0.0.1:631 in your browser,
    Login: your sudo/root username,
    Password: the relevant sudo/root password.

    But i'm having issues with cups as well now (Canon MB5150), it is very old version in SOLUS: mid-2019. I hope that my package update request at Git will be solved soon.

      • [deleted]

      • Post #3

      Have you installed the binary plugin with hp-plugin command?

        I have same issue from my thread but mine started with this last update for some reason.
        Have yet to find the cause.
        The document is processed sent to que then stopped.
        Hp manager sees printer and all can do stuff with it but when sent to que it doesnt work.

        Note and Mine has been working for ages. Even disabled firewall at first no go wonder if its a nftables issue
        since its network.
        Dunno at this point

        My other brother printer out of ink and being replaced at some point so cant say if its just a hp issue
        or all printers.
        This is my Lpc output looks like it should work but doesnt

        stas-sche
        I try now http://127.0.0.1:631/
        I can suppress documents for print waiting in queue.
        Then I (re)start the printer.
        I tried again to print a pdf document.
        But still same problem, document is not print and remain in print list
        and I see this message:
        "No destination host name supplied by cups-browsed for printer "HP_LaserJet_M203dw_3AC5C8", is cups-browsed running?"

          [deleted]
          I don't have hp-plugin in applications manager when I search for it.
          So I think I don't have it.

              David26 I don't have hp-plugin in applications manager when I search for it.

              Install hplip.
              Commands to use:

              hp-align               hp-diagnose_plugin     hp-info                hp-pkservice           hp-query               hp-timedate            hp-wificonfig
hp-check               hp-diagnose_queues     hp-levels              hp-plugin              hp-scan                hp-toolbox             
hp-clean               hp-doctor              hp-linefeedcal         hp-pqdiag              hp-sendfax             hp-uiscan              
hp-colorcal            hp-fab                 hp-logcapture          hp-print               hp-setup               hp-uninstall           
hp-config_usb_printer  hp-faxsetup            hp-makecopies          hp-printsettings       hp-systray             hp-unload              
hp-devicesettings      hp-firmware            hp-makeuri             hp-probe               hp-testpage            hp-upgrade

                  pomon
                  ok
                  It's a printer program instead of CUPS?

                  in terminal:
                  `hp-print

                  HP Linux Imaging and Printing System (ver. 3.23.12)
                  Print Utility ver. 4.0

                  Copyright (c) 2001-18 HP Development Company, LP
                  This software comes with ABSOLUTELY NO WARRANTY.
                  This is free software, and you are welcome to distribute it
                  under certain conditions. See COPYING file for more details.

                  error: No device found that support this feature.
                  `

                  After, I find command "hp-plugin" and use it in terminal
                  It install the hp plugin fine, then I use "hp-setup"
                  I choose network printers, but:
                  "HPLIP cannot detect printers in your network.
                  This may be due to existing firewall settings blocking the required ports. When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link. https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting/TroubleshootNetwork_                  "

                  I don't understant what it means and what to do.
                  (I have Proton VPN in use, but no special firewall)

                    • [deleted]

                    • Post #9

                    Install your printer first with hp-install

                      [deleted]
                      terminal said: order not found
                      Then command is "hp-setup" isn'it? I tried that, see my last post.

                      I tried "hp-doctor", it said:

                      `/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:

HP Linux Imaging and Printing System (ver. 3.23.12)
Self Diagnse Utility and Healing Utility ver. 1.0

 Checking for Deprecated items....
error: This distro (i.e unknown  4.5) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.23.12)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: HPLIP upgrade is disabled by Solus for security reasons. New versions are distributed via the Software Center

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?

Checking for Dependencies....
warning: 0-4.5 version is not supported. Using 0-0 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
 Kernel: 6.8.7-287.current #1 SMP PREEMPT_DYNAMIC 0 GNU/Linux
 Host: solushere
 Proc: 6.8.7-287.current #1 SMP PREEMPT_DYNAMIC 0 GNU/Linux
 Distribution: 0 4.5
 Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro  4.5 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.23.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.23.12
html=/usr/share/doc/hplip-3.23.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.23.12

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 04/28/24 22:03:12
version = 3.23.12
 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
-------------------------
| External Dependencies |
-------------------------
 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.53.3          OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.2.1           OK         -
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.14.10         MISSING    'DBUS may not be installed or not running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               124             OK         -
 network              network -wget                                                OPTIONAL        -               1.24.5          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.8             OK         -
------------------------
| General Dependencies |
------------------------
 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 error: libpthread    libpthread - POSIX threads library                           REQUIRED        -               b'2.39'         MISSING    'libpthread needs to be installed'
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               1.2.1           OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               1.2.1           MISSING    'sane-devel needs to be installed'
 error: libavahi-dev  libavahi-dev                                                 REQUIRED        -               -               MISSING    'libavahi-dev needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.8             MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               3.2.1           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.11.9          OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.18          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.6.2           OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.11.9          MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               10.2.0          OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             4.0.7           OK         -
--------------
| COMPILEDEP |
--------------
 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               -               MISSING    'gcc needs to be installed'
 error: make          make - GNU make utility to maintain groups of programs       REQUIRED        3.0             -               MISSING    'make needs to be installed'
---------------------
| Python Extentions |
---------------------
 cupsext              CUPS-Extension                                               REQUIRED        -               3.23.12         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.23.12         OK         -
----------------------
| Scan Configuration |
----------------------
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.23.12         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.23.12         OK         -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
-------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Type: Unknown
Device URI: cups-brf:/
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M203dw_3AC5C8/
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M203dw_3AC5C8%40NPI3AC5C8.local/
Type: Unknown
Device URI: ///dev/null

--------------
| PERMISSION |
--------------
Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/CUPS-BRF-Printer.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/CUPS-BRF-Printer.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.
 
Diagnose completed...
`

                          David26
                          Please put triple backticks before and after terminal output. I have edited your post to have them.

                          I maintain the hplip software for Solus. It's not necessary to use its specific commands to install printers. You can install hplip and then remove or add printers in the system settings. The only thing it's sometimes necessary to do with the hplip commands specifically is run hp-plugin, which you've already done.

                          From the screenshot in your original post, it looks like the printer is stopped, possibly due to an error, and that there are jobs in the queue. The text says to restart the printer after resolving the problem (whatever it thinks the problem is).

                          What I suggest you try now is:
                          1 - Remove all instances of the HP printer (I see 2 in the screenshot) and the CUPS-BRF-Printer. If you don't have a MFC-5860CN, remove that too.
                          2 - Re-add the printer through the normal system printer settings
                          3 - Make sure there are no jobs in the queue and no errors shown
                          4 - Try to print a test page

                          If you see errors again you might try restarting this service:

                          systemctl restart cups-browsed.service

                          As a side note, we are working on updating CUPS, hopefully that will help with weird errors like this.
                          I also found this upstream bug that looks related, just including it for information's sake

                          Let us know what happens.

                              TraceyC
                              ok thanks
                              I suppress all lazerjet printers and cups-brf-printer
                              the HP_lazerjet_M203dw_3AC5C8_ come back automatically (with no jobs in the queue and no errors ).
                              And I can print a document now! :-)
                              thanks a lot.

                                Glad to hear it's working again.

                                Today, sorry but after restart computer, print doesn't work, like before...
                                I tried again suppress all lazerjet printers, but no change with the new one.
                                message when I launch a print: "impossible to start printer, check configuration"

                                in error logs, I see:

                                W [29/Apr/2024:12:50:35 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_LaserJet_M203dw_3AC5C8@NPI3AC5C8.local-DeviceN..\' already exists
E [29/Apr/2024:12:50:55 +0200] HP_LaserJet_M203dw_3AC5C8_: Unable to connect to NPI3AC5C8.local:631: The encryption algorithm is not supported.
E [29/Apr/2024:12:57:32 +0200] [CGI] File \"/usr/lib/cups/backend/hpfax\" has insecure permissions (0100700/uid=1001/gid=1001).
E [29/Apr/2024:13:37:59 +0200] HP_LaserJet_M203dw_3AC5C8_: Unable to connect to NPI3AC5C8.local:631: The encryption algorithm is not supported.

                                Please put three backticks ````` before and after your terminal output (like the error log output).

                                What desktop environment is this, Budgie or one of the others?

                                From what you've described, it seems like CUPS auto-added the printer when it was first discovered, then tried to auto-add it again, and failed (since it was already set up).

                                Have you tried re-enabling the printer through the CUPS web interface (not the system settings)? That might work. It would be in printer administration.

                                This week, an updated version of CUPS is being tested in unstable. As mentioned, the current version is very old. If all goes well, the updated version will be synced to stable in the next sync (usually Friday). That may help with some of these printing bugs.

                                  TraceyC
                                  ok, sorry for th backticks
                                  Your option works! thanks :-)
                                  I suppress again the hp printers in Solus control panel (it's Budgie)
                                  and after search and create the HP printer via Cups interface.
                                  And it's ok now to print a pdf.

                                  Before the update of CUPS, I'll maybe have to do this operation after each restart of the computer?

                                      David26

                                      It is possible that you may have to use the CUPS web UI as a workaround. You'll see if you get an error after the next restart of the computer. I can't say for sure.

                                        Maybe his printer ip changed for some reason so its trying to set up another printer with new
                                        ip causing conflict.
                                        Dunno just thinking.

                                        Hi,
                                        Today, printer works after restart computer.
                                        The printer HP I created yesterday with Cups interface is still there and is working :-)

                                        TraceyC

                                        I must precise something.

                                        I've noticed that when I recreate the printer, in its properties, in the "Comportements" (Behaviors) section, the default error policy is "Arrêter l'imprimante" (Stop printer).

                                        However, when an incident occurs on the printer, it puts it in a state "Pause" and the printing does not occur, it puts itself in queue (idem for the following prints) and I didn't find how to unlock it.

                                        So I changed the error policy to "Abandonner la tâche" (Abort job) and that solved my problem of print blocking on my printer (HP Officejet 2622).

                                        Should I have done things differently?