Simple Scan HP Printer Scanner

alfisya

penny-farthing It doesn't look like you try to scan any document from the debug trace. I honestly don't know if this will help solving your problem or I will be able to solve it for you. But if you want to indulge me in this pursuit. Please try these steps :

Uninstall sane-airscan. sudo eopkg rm --purge sane-airscan . Make sure it is not installed.
Make sure sane-backends is installed.
From terminal run simple-scan --debug
Try scan a page with "Single Page" option.
Try scan a page with "All Page from Feeder" option.
Try scan a page with "Multiple Page From Flatbed" option.
Close simple-scan.
Post that log here.
Now, install sane-airscan. Check if there is any other scanner in the dropdown-menu. If there isn't, just select the previous scanner.
Redo Step number 3 until step number 8.

penny-farthing

alfisya

The logs are substantial and I've recorded them by copy/paste into a .txt file via gedit.

Problem: when importing the file into this post, the following message appears => "Uploading files of this type is not allowed."

How can I report the results of the tests you asked me to carry out?

penny-farthing

alfisya
Thanks for the tip.

alfisya
Below, here are the result of the requested tests:

1/ Steps 1 to 8
https://0.0g.gg/?874fd481799d4876#4d4j9DW99sNc3agWdiGhe1dAAmhVtqroWQgzq1MzAh6u

Scan a page with "All Page from Feeder" option

Scan a page with "Multiple Page From Flatbed" option

2/ Steps 9 and 10
https://0.0g.gg/?1ccf46873316ba8b#7GYA7ABNwp7atguG36AP3gfy6ZvePg116sP8wsZEk4ZS

Scan a page with "All Page from Feeder" option

Scan a page with "Multiple Page From Flatbed" option

Awaiting your analysis and thanking you in advance.

Axios

Not trying to interupt this may be something to try at some point.

Go to system printers and then your printer details and get the address of printer mine looked like this
Brother MFC-J680DW.ipp.tcp.local.

Then in terminal run (simple-scan airscan: Brother MFC-J680DW.ipp.tcp.local)
I had 2 entries airscan and eSCL select airscan and see if that works.

Just info

Note I forgot my brother scanned dont use it to ink hungry but I tested the above and it worked
for me

Note might run (scanimage --list-devices) to make sure you have an airscan device listed

penny-farthing

Axios

Go to system printers and then your printer details and get the address of printer mine looked like this
Brother MFC-J680DW.ipp.tcp.local.

Can you show me how to find this address of my printer, please ?

alfisya

penny-farthing How can I report the results of the tests you asked me to carry out?

Copy them to some kind of pastebin. Then post the link to it here. This is my prefered one : https://0.0g.gg/ .

Axios

penny-farthing I wasnt expecting that start simple-scan and see if changes the address
if it does thats what you want where it says localhost. (let me know either way could make difference)
It should change meaning it found the scanner.

Note then close simple-scan and try that from terminal
Oh type it just like it shows

alfisya

@penny-farthing Sorry I will be not be able take a look at this for a few days. I made a big mistake on my PC. Cheers!

P.S : Your link to pastebin is expired. Please choose appropriate "Expires" time and uncheck the "Burn after Reading", so the link last longer.

penny-farthing

alfisya

So sorry, I rectified the links in my post:
https://discuss.getsol.us/d/10368-simple-scan-hp-printer-scanner/27

Thanks to you, I still learned some new today.
This forum is really amazing, thanks.

I remain at your disposal if necessary, once you will have been able to adjust your troubles on your PC.

Axios

penny-farthing Can you copy mutli pages with printer without issue?

penny-farthing

Axios

I can print several pages in a row without any problem.

Axios

penny-farthing Copy like a copy machine
Like on mine if I need a copy of something I can do it from the printer itself.
The reason being wanted to make sure it wasnt hardware from the log you posted.
Does your printer have that feature.
Printing doesnt use the scanning hardware.
Thanks

penny-farthing

Axios

My printer's menu includes a Copy function (black & white or color) with the option of setting the number of copies.

I tested this function by placing a document on the glass on top of the printer and asking for 2 copies. The document was printed as requested, with no downtime.

Axios

penny-farthing Rules any mechanical issues out
Thanx

alfisya

@penny-farthing Ok, I just got my computer back. Unfortunately, I couldn't find anything different from your logs😢. I also just realize that sane-airscan is only useful if you connect your printer via network (Wifi/LAN). Maybe try connecting your printer via Wifi ? Then install sane-aircscan and see if simple-scan will show that "eSCL -Your Pinter Name" option in the drop down menu. This is the last one, I don't know any other solution. Maybe someone else have more knowledge on this than me. Sorry if this is not helpful after all. Cheers!

penny-farthing

alfisya

Unfortunately, I will not be able to follow up on your request, because my printer is not planned to operate in WiFi. I will therefore uninstall the sane-airscan package, since in my current config, it is not useful to me to keep it.

Thank you anyway for trying to help me.

I'm leaving this post open in case someone can suggest another way forward and I'll be using the Skanpage sofware in the meantime.

Axios

alfisya Can we rollback hplip to a previous version?

penny-farthing

Precision:
In the meantime, I have managed to install simple-scan in flatpak version after uninstalled that of the Software Center) and there, from the launch of the application, it tells me the following message:
"Aucun périphérique de numérisation détecté." (No detected scanning device.)
while my printer is properly connected to a USB port on my computer.

Below, the logs when startup the application in a terminal session:

administrateur@solus-budgie ~ $ flatpak run org.gnome.SimpleScan
Gtk-Message: 13:55:21.304: Failed to load module "xapp-gtk3-module"
Gtk-Message: 13:55:21.334: Failed to load module "canberra-gtk-module"
Gtk-Message: 13:55:21.334: Failed to load module "canberra-gtk-module"
administrateur@solus-budgie ~ $

So I uninstalled it and reinstalled the Software Center version while waiting.

brent

the canberr stuff is normal.
have you tried gscan2pdf in our repo?

penny-farthing

brent

The installation of gscan2pdf generated 36 packages.

The launch of the application generated the following message:

(but the pdftk package does not exist in the Software Center)

Then arrived on the interface, when scanning the 2nd page, the following error message appears:

but the page is well scanned.

Please note:

The quality of scanning of pages with gscan2pdf is less good than with Skanpage
gscan2pdf allows you to scan the image of a webcam.

Axios

I have been full circle so many times on this because its not a real clear issue
Tried running hp-check -t or -r on my hp laser/no scan their was so much stuff and errors could not
tell anything concrete.
In the log she posted its says device busy error if the printer isnt showing that in display its going to be a software thing.
Have not connected dots yet.

penny-farthing

Axios

Below, the result of these terminal commands:
https://0.0g.gg/?70c87cca2549b63b#C939NWJ1MNZxDNm4YmE8eS6qduMd2Y338HLcEYJcNQaa

I'm not sure what to do with these results. Some packages are already installed, others are not on the Software Center.

The last document (2 pages) I scanned with simple-scan dates back to 01/08/2024 and I don't remember having changed anything after that date concerning my print/scanner.

That's why I'm asking a expert person to help me find a solution to this problem.
Thanks by advance.

brent

penny-farthing thats the normal warnings for gscan. Congratulations you can scan! that app has saved me a couple times.

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