alfisya That is interesting wonder why that would interfere with regular scanning
if you wasnt using that feature.
Your printer is airscan/print so maybe drivers are just incomplete
Good find.

      Axios remove Sane, add Sane, my lord we need a per-model flow chart anymore..

          brent Ya sane appears a little grumpy lately.
          I think it stems from these multi function printers people like me older printer and separate scanner
          dont seem to have issues think that kinda was issue in other thread to but dont quote me on that.

              Axios s people like me older printer and separate scanner
              dont seem to have issues think

              as do I

              Axios I think it stems from these multi function printers

              I think so too. Or at least manufacturers complicate these things more than they should and linux support by the manufacturer is sometimes lame or nonexistent leaving a throw-a-dart method on any forum end.

              all-in-one connection problems is a consistent 'thing' lately and the most important discovery is the role of stock installed sane package. (imo). edit: adding (IMO) to this end part.

                  alfisya

                  Sorry, but for me, after install the package sane-airscan, then reboot, there is not another scanner named : "eSCL - Your Printer" in the drop-down menu:

                  At your disposal if needed.

                  NB. I have a print scanner HP Officejet 2622 which use the print pilot HP Officejet 2620 series.

                      penny-farthing A few question :

                      • What are the options available for you in the drop-down menu BEFORE and AFTER you installed `sane-airscan?
                      • How do you connect your computer to the printer/scanner?
                      • Can you give me your output of simple-scan --debug while replicating the problem?

                          alfisya

                          1/ options available for you in the drop-down menu BEFORE and AFTER install sane-airscan

                          when startup simple-scan:

                          after click in the drop-menu:

                          2/ I use a cable with a USB port (this print/scanner is not wifi enabled).

                          3/

                          • simple-scan --debug before install sane-airscan
                          administrateur@solus-budgie ~ $ simple-scan --debug
[+0,00s] DEBUG: simple-scan.vala:2015: Starting simple-scan 44.0, PID=3165
[+0,00s] DEBUG: unsetenv() is not thread-safe and should not be used after threads are created
[+0,01s] DEBUG: Setting org.freedesktop.appearance.contrast of type u not found
[+0,29s] DEBUG: _g_io_module_get_default: Found default implementation dconf (DConfSettingsBackend) for ‘gsettings-backend’
[+0,32s] DEBUG: app-window.vala:2002: Loading state from /home/administrateur/.config/simple-scan/state
[+0,32s] DEBUG: app-window.vala:1981: Restoring window to 600x480 pixels
[+0,32s] DEBUG: app-window.vala:1985: Restoring window to maximized
[+0,35s] DEBUG: scanner.vala:1619: sane_init () -> SANE_STATUS_GOOD
[+0,35s] DEBUG: scanner.vala:1625: SANE version 1.0.30
[+0,35s] DEBUG: scanner.vala:1686: Requesting redetection of scan devices
[+0,35s] DEBUG: scanner.vala:863: Processing request
[+0,47s] DEBUG: app-window.vala:2078: Saving state to /home/administrateur/.config/simple-scan/state
[+5,82s] DEBUG: scanner.vala:348: sane_get_devices () -> SANE_STATUS_GOOD
[+5,82s] DEBUG: scanner.vala:374: Device: name="hpaio:/usb/Officejet_2620_series?serial=CN3AV1GJV70600" vendor="Hewlett-Packard" model="Officejet_2620_series" type="all-in-one"
[+19,52s] DEBUG: autosave-manager.vala:201: Deleting autosave records
[+19,53s] DEBUG: scanner.vala:1807: Stopping scan thread
[+19,53s] DEBUG: scanner.vala:863: Processing request
[+19,53s] DEBUG: scanner.vala:1818: sane_exit ()
administrateur@solus-budgie ~ $
                          • simple-scan --debug after install sane-airscan
                          administrateur@solus-budgie ~ $ simple-scan --debug
[+0,00s] DEBUG: simple-scan.vala:2015: Starting simple-scan 44.0, PID=3770
administrateur@solus-budgie ~ $

                          Thanks in advance for your feedback.

                              penny-farthing It doesn't look like you try to scan any document from the debug trace. I honestly don't know if this will help solving your problem or I will be able to solve it for you. But if you want to indulge me in this pursuit. Please try these steps :

                              1. Uninstall sane-airscan. sudo eopkg rm --purge sane-airscan . Make sure it is not installed.
                              2. Make sure sane-backends is installed.
                              3. From terminal run simple-scan --debug
                              4. Try scan a page with "Single Page" option.
                              5. Try scan a page with "All Page from Feeder" option.
                              6. Try scan a page with "Multiple Page From Flatbed" option.
                              7. Close simple-scan.
                              8. Post that log here.
                              9. Now, install sane-airscan. Check if there is any other scanner in the dropdown-menu. If there isn't, just select the previous scanner.
                              10. Redo Step number 3 until step number 8.

                                  Not trying to interupt this may be something to try at some point.

                                  Go to system printers and then your printer details and get the address of printer mine looked like this
                                  Brother MFC-J680DW.ipp.tcp.local.

                                  Then in terminal run (simple-scan airscan: Brother MFC-J680DW.ipp.tcp.local)
                                  I had 2 entries airscan and eSCL select airscan and see if that works.

                                  Just info

                                  Note I forgot my brother scanned dont use it to ink hungry but I tested the above and it worked
                                  for me

                                  Note might run (scanimage --list-devices) to make sure you have an airscan device listed

                                    alfisya

                                    The logs are substantial and I've recorded them by copy/paste into a .txt file via gedit.

                                    Problem: when importing the file into this post, the following message appears => "Uploading files of this type is not allowed."

                                    How can I report the results of the tests you asked me to carry out?

                                        penny-farthing I wasnt expecting that start simple-scan and see if changes the address
                                        if it does thats what you want where it says localhost. (let me know either way could make difference)
                                        It should change meaning it found the scanner.

                                        Note then close simple-scan and try that from terminal
                                        Oh type it just like it shows

                                          alfisya
                                          Thanks for the tip.

                                          alfisya
                                          Below, here are the result of the requested tests:

                                          1/ Steps 1 to 8
                                          https://0.0g.gg/?874fd481799d4876#4d4j9DW99sNc3agWdiGhe1dAAmhVtqroWQgzq1MzAh6u

                                          Scan a page with "All Page from Feeder" option

                                          Scan a page with "Multiple Page From Flatbed" option

                                          2/ Steps 9 and 10
                                          https://0.0g.gg/?1ccf46873316ba8b#7GYA7ABNwp7atguG36AP3gfy6ZvePg116sP8wsZEk4ZS

                                          Scan a page with "All Page from Feeder" option

                                          Scan a page with "Multiple Page From Flatbed" option

                                          Awaiting your analysis and thanking you in advance.

                                              @penny-farthing Sorry I will be not be able take a look at this for a few days. I made a big mistake on my PC. Cheers!

                                              P.S : Your link to pastebin is expired. Please choose appropriate "Expires" time and uncheck the "Burn after Reading", so the link last longer.

                                                penny-farthing Copy like a copy machine
                                                Like on mine if I need a copy of something I can do it from the printer itself.
                                                The reason being wanted to make sure it wasnt hardware from the log you posted.
                                                Does your printer have that feature.
                                                Printing doesnt use the scanning hardware.
                                                Thanks

                                                    Axios

                                                    My printer's menu includes a Copy function (black & white or color) with the option of setting the number of copies.

                                                    I tested this function by placing a document on the glass on top of the printer and asking for 2 copies. The document was printed as requested, with no downtime.