elfprince
if all users are considered and their needs, forum makes the most sense
and I think most users prefer it that way
I'm not sure that the users who are on Matrix would agree. 😉
The trend that I see on Matrix (and really on the forums, too, for the most part) is that each issue is pretty specific to that particular person's setup, be it configuration, software, or hardware. Anything that is determined to be a non-user-specific issue is referred to the dev tracker for tracking.
At the end of the day, some people will prefer a platform like Matrix, and some will prefer a platform like the forum here.