Audio will not work on Dell laptop - just says "Dummy Output"

shipshapeehhh

Volume does not work at all on my Dell laptop. Plug in headphones, don't, I have tried rebooting, reinstalling, I don't know what else to do. The only audio option I get is Dummy Output. I've only had this issue with Solus. (Budgie, the others don't interest me.) Can someone help me out? Really love this distro.

craigtoyoracer

shipshapeehhh It is saying you have no audio connected.
The os picks up what ever is connected. -speakers -HDMI

Install from SC lshw and run ->sudo lshw -xml -class MULTIMEDIA

shipshapeehhh

craigtoyoracer Sorry for late response - the speakers are built in and it doesn't register anything plugged into the headphone jack either. This is what I got for the command:
<?xml version="1.0" standalone="yes" ?>     <list> <node id="usb:2" claimed="true" class="multimedia" handle="USB:3:3"> <description>Video</description> <product>Integrated_Webcam_HD</product> <vendor>CN093THN8LG0007OC71VA02</vendor> <physid>6</physid> <businfo>usb@3:6</businfo> <version>87.10</version> <serial>200901010001</serial> <configuration> <setting id="driver" value="uvcvideo" /> <setting id="maxpower" value="500mA" /> <setting id="speed" value="480Mbit/s" /> </configuration> <capabilities> <capability id="usb-2.01" /> </capabilities> <hints> <hint name="bus.icon" value="usb" /> <hint name="usb.bDeviceClass" value="0xEF" /> <hint name="usb.bDeviceProtocol" value="0x1" /> <hint name="usb.bDeviceSubClass" value="0x2" /> <hint name="usb.idProduct" value="0x585B" /> <hint name="usb.idVendor" value="0xBDA" /> </hints> </node> <node id="multimedia" claimed="true" class="multimedia" handle="PCI:0000:00:1f.3" modalias="pci:v00008086d0000A0C8sv00001028sd000009DEbc04sc01i00"> <description>Multimedia audio controller</description> <product>Tiger Lake-LP Smart Sound Technology Audio Controller</product> <vendor>Intel Corporation</vendor> <physid>1f.3</physid> <subproduct>Dell</subproduct> <subvendor>Dell</subvendor> <businfo>pci@0000:00:1f.3</businfo> <version>20</version> <width units="bits">64</width> <clock units="Hz">33000000</clock> <configuration> <setting id="driver" value="sof-audio-pci-intel-tgl" /> <setting id="latency" value="64" /> </configuration> <capabilities> <capability id="pm" >Power Management</capability> <capability id="msi" >Message Signalled Interrupts</capability> <capability id="bus_master" >bus mastering</capability> <capability id="cap_list" >PCI capabilities listing</capability> </capabilities> <resources> <resource type="iomemory" value="610-60f" /> <resource type="iomemory" value="610-60f" /> <resource type="irq" value="16" /> <resource type="memory" value="611d198000-611d19bfff" /> <resource type="memory" value="611d000000-611d0fffff" /> </resources> <hints> <hint name="icon" value="audio" /> <hint name="pci.class" value="0x401" /> <hint name="pci.device" value="0xA0C8" /> <hint name="pci.subdevice" value="0x9DE" /> <hint name="pci.subvendor" value="0x1028" /> <hint name="pci.vendor" value="0x8086" /> </hints> </node> </list>

nolan

I think you may need to try to install Sound Open Firmware, to do so, go to the software center and search for Sound Open firmware or sof-firmware and install it. And if you want to do it by terminal you can tipe sudo eopkg it sof-firmware.

If it doesn't worked let us know.

craigtoyoracer

shipshapeehhh The one item that looks off is the <setting id= latency value=64>

I have multiple audio's and each latency value=0 > so that maybe something.
Let's check if audio is enabled in BIOS. run this code and at the end will be Onboard Device (probably Realtek)
Status: Enabled/Disabled ?

sudo dmidecode

Do not post that.
edit: Checking my notes forgot inxi 😃 run this 'no sudo' inxi -A

shipshapeehhh

Appreciate the help btw 🙂. Yup, it's disabled. How would I go about enabling it? On my F12 boot configuration GUI there's a sound toggle which I have previously tried both on and off. Inxi gives me this:

Audio: Device-1: Intel Tiger Lake-LP Smart Sound Audio driver: sof-audio-pci-intel-tgl Sound Server-1: ALSA v: k5.14.12-200.current running: yes Sound Server-2: PulseAudio v: 15.0 running: yes

craigtoyoracer

You just need to Reboot > enter BIOS > Onboard Device > enable > F10 and Reboot 😄

shipshapeehhh

craigtoyoracer The only option for onboard devices was for drives, which was my single SSD...

craigtoyoracer

Is there a Integrated Peripherals ? It will be there somewhere. It is safe to browse open/close but do not change unless you know why. then save/exit

shipshapeehhh

craigtoyoracer There is an "Integrated Devices" tab which includes the previously mentioned audio toggles which I have turned on, and something called Thunderbolt which says if turned on any plugged in device can access the boot.

craigtoyoracer

shipshapeehhh Good to hear and Thunderbolt will be handy. So you have audio now ?

riffer

Nolan pointed out on another thread that sof-firmware is now available in the software center. See if that fixes the problem.