Problem with Hplip 3.24.4 and Deskjet D1560

TraceyC

This is probably an upstream issue. I see the support matrix shows support for this printer as "partial". I recommend reading through the HPLIP troubleshooting page and seeing if that helps resolve the problem. Most of it may not apply to your situation specifically but at the least, hp-check may help, and there's lots of other information.

Also, I encourage you to search the web for other people who may have had similar issues. With a brief search, I came across this bug filed in the HPLIP project just yesterday.

banger

The bug filed yesterday was me Tracey hee hee. 🙂

https://developers.hp.com/hp-deskjet-d1520-printer according to this page the above features are supported.

banger

stopped
"Invalid printer command "Clean"."

Found this in the cups log printer list.

Sebastian

I have read about a hp-clean command for the terminal. I don't know if this is part of hplip and if we ship this.
You could try to run it and see if it gives a more detailed error message.

I came across this. It's an old post, and not your printer. But it might point you to the right direction. Or not 🙈

banger

Running hp-Clean with debug options gives this

im@tim-solus ~ $ hp-clean -l debug

HP Linux Imaging and Printing System (ver. 3.24.4)
Printer Printhead Cleaning Utility ver. 4.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-clean[67506]: debug: getDeviceUri(None, None, ('hp',), {'clean-type': (<built-in function ne>, 0)}, , True)
hp-clean[67506]: debug: Mode=1
hp-clean[67506]: debug: Cache miss: deskjet_d1500_series
hp-clean[67506]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-clean[67506]: debug: Searching for section [deskjet_d1500_series] in file /usr/share/hplip/data/models/models.dat
hp-clean[67506]: debug: Found section [deskjet_d1500_series] in file /usr/share/hplip/data/models/models.dat
hp-clean[67506]: debug: {'hp:/usb/Deskjet_D1500_series?serial=TH85V33014058V': ['Deskjet_D1500']}
Using device : hp:/usb/Deskjet_D1500_series?serial=TH85V33014058V

hp-clean[67506]: debug: Using PyQt5
hp-clean[67506]: debug: Loading user settings...
hp-clean[67506]: debug: FAB command: /usr/bin/hp-fab
hp-clean[67506]: debug: Scan command:
hp-clean[67506]: debug: Auto refresh: True
hp-clean[67506]: debug: Auto refresh rate: 30
hp-clean[67506]: debug: Auto refresh type: 1
hp-clean[67506]: debug: Systray visible: 0
hp-clean[67506]: debug: Systray messages: 0
hp-clean[67506]: debug: Last used device URI: hp:/usb/Deskjet_D1500_series?serial=TH85V33014058V
hp-clean[67506]: debug: Last used printer: Deskjet_D1500
hp-clean[67506]: debug: Working directory: .
hp-clean[67506]: debug: Starting GUI loop...
hp-clean[67506]: debug: showStartPage()
hp-clean[67506]: debug: endStartPage()
hp-clean[67506]: debug: clean-type=2
hp-clean[67506]: debug: showLevel1Page()
hp-clean[67506]: debug: endLevel1Page()
hp-clean[67506]: debug: doClean(1)
hp-clean[67506]: debug: num_pens = 2
hp-clean[67506]: debug: pen 0 {'index': 0, 'kind': 3, 'type': 1, 'id': 9, 'level-trigger': 0, 'health': 0, 'level': 82, 'dvc': 0, 'virgin': False, 'hp-ink': False, 'known': False, 'ack': False}
hp-clean[67506]: debug: pen 1 {'index': 1, 'kind': 3, 'type': 2, 'id': 10, 'level-trigger': 0, 'health': 0, 'level': 93, 'dvc': 0, 'virgin': False, 'hp-ink': False, 'known': False, 'ack': False}
hp-clean[67506]: debug: Exception: 12 (Device I/O error)
error: Unable to communicate with device or device is in an error state. Please check device setup and try again.
tim@tim-solus ~ $

So it seems when the clean command is sent it puts the printer into error and cant communicate. Was the same with the D1460.

@Sebastian that link didn't give me any clues.

Clean and align work in windows.

TraceyC

banger

I'm sorry this is still not working for you. Unfortunately, that confirms this is a problem in the HP driver itself and not something we can fix on our end. Hopefully your ticket with HP gets traction.

Axios

banger This is about all I could scrounge up about hp-clean problems
its from 2020.
https://bugzilla.redhat.com/show_bug.cgi?id=1833308

If I didnt have buy ink would hook up one my Deskjets and try it.
(Just info)

banger

Thanks @TraceyC I don't hold out much hope of HP fixing it. Not too bothered about the clean but it would have been nice to align the pens in Solus.

banger

Well that solves the hp-clean problem. After changing the string suggested in that thread cleaning level 1 works. There must be a similar string in that file that also fixes the align function. But which one.

banger

Solved.

Change the following lines to include b in the /usr/share/hplip/ldl.py from line 125 to line 148.

` p = b'$\x00\x10\x00\x01\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_ENABLE_PACING:
    p = b'$\x00\x10\x00\x02\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_RESUME_NORMAL_OPERATION:
    p = b'$\x00\x10\x00\x03\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_ENABLE_RESPONSES:
    p = b'$\x00\x10\x00\x05\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_DISABLE_RESPONSES:
    p = b'$\x00\x10\x00\x04\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_SYNC:
    fmt = ''.join([CMD_HEADER_FMT, 'B'*245, 'B', 'B'*2048])
    p = struct.pack(fmt, PACKET_FRAME, 256, 0, PACKET_TYPE_SYNC, 0, 0, 2048, (0,)*245, 
                     PACKET_FRAME, (0,)*2048)

elif packet_type == PACKET_TYPE_SYNC_COMPLETE:
    p = b'$\x00\x10\x00\x08\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'

elif packet_type == PACKET_TYPE_RESET_LIDIL:
    p = b'$\x00\x10\x00\x06\x00\x00\x00\x00\x00\xff\xff\xff\xff\xff$'`

I added the b just before the '$ and this solves the clean and align problem.

If you are going to do this take a backup first.

Thanks to @Axios for pointing out the fix.

Axios

banger Oh WOW!
Not sure how that fits in the big picture but I guess if it worked it worked.

banger

Axios Not sure how that fits in the big picture but I guess if it worked it worked.

Well I can still print a test page and a page from Libre Writer with the changes. I think the ldl.py script is purely written for cleaning and alignment. I have posted my solution on the Hplip bug report. It's an easy fix for HP see if they do anything!

Sebastian

You are getting good at solving printer issues 😊

banger

It's all in the wrist. 😃