Intel AX200 broken after upgrading laptop

copperly123

I have a hp envy 15-cp0053cl and I recently upgraded a couple components in it. One of them was a wifi card which I replaced with an Intel AX200. The card strangely isn't working on solus gnome (latest non-lts kernel and packages) even though the same solus version on my ryzen desktop with a AX200 full sized pcie card works flawlessly. The card continually appears and disappears from gnome settings and is never able to connect to a network. I also notice some big cpu spikes from network manager as this happens which I suspect is causing some stuttering in firefox and games that was not present before the upgrade.

After doing two fresh installs of solus to the entire disk I dual booted windows and the card seemed to be working fine, with good speeds as well. I made sure to turn of fastboot in windows to try and alleviate any problems with dual booting, and I have tested a couple different kernels going back to 5.4 on a manjaro usb install without any progress. Any help would be greatly appreciated 😃

Here's the output to inxi -Fxx

System:    Host: solus-laptop Kernel: 5.11.22-180.current x86_64 bits: 64 compiler: gcc v: 10.2.1 Desktop: GNOME 40.1 
           tk: GTK 3.24.29 wm: gnome-shell dm: GDM Distro: Solus 4.2 
Machine:   Type: Convertible System: HP product: HP ENVY x360 Convertible 15-cp0xxx v: N/A serial: <superuser required> 
           Chassis: type: 31 serial: <superuser required> 
           Mobo: HP model: 8497 v: 92.48 serial: <superuser required> UEFI: AMI v: F.48 date: 11/26/2020 
Battery:   ID-1: BAT0 charge: 45.3 Wh condition: 45.3/45.3 Wh (100%) volts: 13.1/11.6 model: 333-54-35-A LK03052XL 
           serial: 33077 status: Full 
           Device-1: hid-0018:04F3:264C.0003-battery model: ELAN0732:00 04F3:264C serial: N/A charge: N/A status: N/A 
CPU:       Info: Quad Core model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen rev: 0 
           L2 cache: 2 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 31941 
           Speed: 1511 MHz min/max: 1600/2000 MHz boost: enabled Core speeds (MHz): 1: 1511 2: 1397 3: 1376 4: 1443 5: 1983 
           6: 1940 7: 1380 8: 1395 
Graphics:  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] vendor: Hewlett-Packard driver: amdgpu 
           v: kernel bus ID: 03:00.0 chip ID: 1002:15dd 
           Device-2: Chicony HP Wide Vision FHD Camera type: USB driver: uvcvideo bus ID: 3-1:2 chip ID: 04f2:b634 
           Display: x11 server: X.Org 1.20.11 compositor: gnome-shell driver: loaded: amdgpu,ati 
           unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz s-dpi: 96 
           OpenGL: renderer: AMD Radeon Vega 8 Graphics (RAVEN DRM 3.40.0 5.11.22-180.current LLVM 11.1.0) v: 4.6 Mesa 20.3.3 
           direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Hewlett-Packard 
           driver: snd_hda_intel v: kernel bus ID: 03:00.1 chip ID: 1002:15de 
           Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Hewlett-Packard 
           driver: snd_pci_acp3x v: kernel bus ID: 03:00.5 chip ID: 1022:15e2 
           Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 03:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.11.22-180.current 
Network:   Device-1: Intel Wi-Fi 6 AX200 driver: N/A bus ID: 02:00.0 chip ID: 8086:2723 
           IF: wlp2s0 state: N/A mac: N/A 
           Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus ID: 2-1.2:3 chip ID: 0bda:8153 
           IF: enp3s0f3u1u2 state: up speed: 1000 Mbps duplex: full mac: 4c:e1:73:4a:dd:6f 
Bluetooth: Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus ID: 3-2:3 chip ID: 8087:0029 
           Message: Required tool hciconfig not installed. Check --recommends 
Drives:    Local Storage: total: 1.36 TiB used: 773.47 GiB (55.4%) 
           ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 500GB size: 465.76 GiB speed: 6.0 Gb/s serial: S3PTNF0J802599Z 
           ID-2: /dev/sdb type: USB vendor: SanDisk model: Extreme Portable SSD size: 931.51 GiB serial: 1951C5802404 
Partition: ID-1: / size: 365.29 GiB used: 33.5 GiB (9.2%) fs: ext4 dev: /dev/sda3 
Swap:      ID-1: swap-1 type: partition size: 3.72 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 74.5 C mobo: 45.0 C gpu: amdgpu temp: 74.0 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 287 Uptime: 55m Memory: 14.61 GiB used: 1.86 GiB (12.7%) Init: systemd v: 247 runlevel: 5 Compilers: 
           gcc: N/A Packages: eopkg: 952 Shell: Bash v: 5.1.8 running in: gnome-terminal inxi: 3.3.01

And also I the output of sudo systemctl status NetworkManager.service

NetworkManager.service - Network Manager
     Loaded: loaded (/usr/lib/systemd/system/NetworkManager.service; enabled; vendor preset: enabled)
    Drop-In: /usr/lib64/systemd/system/NetworkManager.service.d
             └─NetworkManager-ovs.conf
     Active: active (running) since Sun 2021-05-30 12:47:15 MDT; 17min ago
       Docs: man:NetworkManager(8)
   Main PID: 658 (NetworkManager)
      Tasks: 4 (limit: 17797)
     Memory: 14.6M
        CPU: 1min 54.920s
     CGroup: /system.slice/NetworkManager.service
             ├─ 658 /usr/sbin/NetworkManager --no-daemon
             └─1739 /usr/bin/dhclient -d -q -sf /usr/lib64/network-manager/nm-dhcp-helper -pf /var/run/NetworkManager/dhclient-enp3s0f3u1u2.pid -lf /var/lib/NetworkManager/dhclient-4a9c0c60-393c-31ee-b364-5b10ac2f24dc-enp3s0f3u1u2.lease -cf /var/lib/NetworkManager/dhclie>

May 30 13:04:57 solus-laptop NetworkManager[658]: <error> [1622401497.6688] device (wlp2s0): Couldn't initialize supplicant interface: GDBus.Error:fi.w1.wpa_supplicant1.UnknownError: wpa_supplicant couldn't grab this interface.
May 30 13:04:57 solus-laptop NetworkManager[658]: <info>  [1622401497.6689] device (wlp2s0): state change: unavailable -> unmanaged (reason 'removed', sys-iface-state: 'removed')
May 30 13:04:57 solus-laptop NetworkManager[658]: <info>  [1622401497.6799] radio killswitch /sys/devices/pci0000:00/0000:00:01.7/0000:02:00.0/ieee80211/phy93/rfkill94 disappeared
May 30 13:04:58 solus-laptop NetworkManager[658]: <info>  [1622401498.5441] device (wlan0): driver supports Access Point (AP) mode
May 30 13:04:58 solus-laptop NetworkManager[658]: <info>  [1622401498.5449] manager: (wlan0): new 802.11 Wi-Fi device (/org/freedesktop/NetworkManager/Devices/106)
May 30 13:04:58 solus-laptop NetworkManager[658]: <info>  [1622401498.5467] rfkill95: found Wi-Fi radio killswitch (at /sys/devices/pci0000:00/0000:00:01.7/0000:02:00.0/ieee80211/phy94/rfkill95) (driver iwlwifi)
May 30 13:04:58 solus-laptop NetworkManager[658]: <info>  [1622401498.5559] device (wlan0): interface index 97 renamed iface from 'wlan0' to 'wlp2s0'
May 30 13:04:58 solus-laptop NetworkManager[658]: <info>  [1622401498.5607] device (wlp2s0): state change: unmanaged -> unavailable (reason 'managed', sys-iface-state: 'external')
May 30 13:05:02 solus-laptop NetworkManager[658]: <warn>  [1622401502.6266] platform-linux: do-change-link[97]: failure changing link: failure 110 (Connection timed out)
May 30 13:05:07 solus-laptop NetworkManager[658]: <error> [1622401507.5149] device (wlp2s0): Couldn't initialize supplicant interface: GDBus.Error:fi.w1.wpa_supplicant1.UnknownError: wpa_supplicant couldn't grab this interface.

stalebrim

Does the AX200 card however appear in your Solus system?

copperly123

It shows up in gnome software, but doesn't allow any changes and will disappear / reappear after a few seconds. As you can see by the commands I ran it is being recognized as an AX200 by the system. I also forgot to mention that the bluetooth integrated into the AX200 is working fine, and I haven't noticed any problems with it.

copperly123

I had to replace the wifi card with an old rtl8822be that I had issues with before, although it seems to be working great now. An update must have fixed it while I wasn't using the card. I would still like to be able to use the ax200 because of it's wifi 6 capability but I probably won't be putting it back in anytime soon since I wasn't able to resolve it's issues.