Hi,

I installed and use 100% Solus on my main PC since... long long months now, since I'm extremely happy with it, however, there is a little issue I didn't have when I first installed Discord and that I have since months: There are now some videos, that I was able to read and watch before, that I can't any more. As if there was codecs lacking.

I use 2 Discord:

  • 1 from the repo
  • 1 on my web brower (which is Brave, installed from the repo too)

The one from the repo, I can try to play the video, but it will stay frozen on the 1st frame AND will play the sound, but I couldn't see anything else than the 1st frame.

On the one from Brave's web browser, the same thing happened, but since today's weekly update, I have directly a message above the frozen first frame saying "Unable to play video - codec not supported. Try using the Discord desktop app or a more modern web browser". Probably something that will be fixed in a next weekly update, I guess...

If that's indeed a problem with one or several codec, I'd appreciate a help to search which codec(s) are lacking so I could install it... or to fix the problem differently if it's not a codec issue.

[ - INFO - ]

  • Operating System: Solus 4.7
  • KDE Plasma Version: 6.3.3
  • KDE Frameworks Version: 6.11.0
  • Qt Version: 6.8.2
  • Kernel Version: 6.12.19-315.current (64-bit)
  • Graphics Platform: Wayland
  • Processors: 24 × AMD Ryzen 9 5900X 12-Core Processor
  • Memory: 31.3 Gio of RAM
  • Nvidia driver: 570.124.04 (for a NVIDIA GeForce RTX 3080/PCIe/SSE2)
  • Manufacturer: Micro-Star International Co., Ltd.
  • Product Name: MS-7C94
  • System Version: 1.0
  • Brave version: 1.76.74

  • Thanks for the sample video. To avoid sharing work that you may not have permission to share, I recommend searching online for a file of the type you want, since you know the codec. For instance, I found this site, searching for mp4 hevc:
    https://tools.woolyss.com/html5-audio-video-tester/

    Free sample file for testing:
    https://tools.woolyss.com/html5-audio-video-tester/?u=woolyss.com/f/hevc-aac-caminandes-2.mp4

    I've confirmed the issue you're seeing in Discord. The file plays normally in other apps like VLC and Haruna.
    This points to an issue specific to Discord.

    I tested it on Fedora with the free sample test file.
    Discord in Firefox: Unable to play video - codec not supported (similar error loading the video from the source site)
    They don't have Discord packaged.

    OpenSuse
    Tested via Discord snap. I saw the same problem.

    Since the bug happens in different distros, that says this is a problem with the Discord app itself. You'll need to report a bug to the Discord project

    Thanks.

Can you provide us a link to a video that doesn't play in Discord for you, if it's something publicly available like Youtube? If it's just a file not available on the web, can you upload it somewhere and share the link here?

Without knowing what kind of codec the video is using we wont be able to tell if we ship it or not.

It's .mp4 files uploaded directly on Discord.
But I checked where I could see the video codec, and all the videos which doesn't work are "HEVC" (for "High Efficiency Video Coding").
Here's a link to one of the videos not working correctly that I uploaded in case it's necessary. It's a video WIP from an animator (not me): deleted link . I don't like to share others' works without their consent, but since it's just to ask for help and the link will stop working in 7 days, I guess it shouldn't be a problem. =X

Thanks for the sample video. To avoid sharing work that you may not have permission to share, I recommend searching online for a file of the type you want, since you know the codec. For instance, I found this site, searching for mp4 hevc:
https://tools.woolyss.com/html5-audio-video-tester/

Free sample file for testing:
https://tools.woolyss.com/html5-audio-video-tester/?u=woolyss.com/f/hevc-aac-caminandes-2.mp4

I've confirmed the issue you're seeing in Discord. The file plays normally in other apps like VLC and Haruna.
This points to an issue specific to Discord.

I tested it on Fedora with the free sample test file.
Discord in Firefox: Unable to play video - codec not supported (similar error loading the video from the source site)
They don't have Discord packaged.

OpenSuse
Tested via Discord snap. I saw the same problem.

Since the bug happens in different distros, that says this is a problem with the Discord app itself. You'll need to report a bug to the Discord project

Thanks.

Oh! Alright!
Thanks for the information. I'm going to do that.